The Waste Reduction Caused by Delays in Registration Fee Revenue Recognition Process: A Case Study of Public University in Thailand


Chutiporn Yaikaew
Panutporn Ruangchoengchum

The process of revenue recognition in registration fee recognitions is crucial for the financial resource management of public universities in Thailand. Delays in this process may result in waste of both resources and time. This research aims to investigate the factors contributing to waste resulting from delays in the registration fees revenue recognition process in Thai public universities and to propose guidelines for reducing such waste. The study utilizes a mixed-methods research approach, collecting quantitative data through a questionnaire from a sample group of 140 participants and qualitative data through observation and small group interviews with 27 key informants. The quantitative data is analyzed using structural equation modeling, while the qualitative data is analyzed using Tree Diagrams and How-How Analysis. The findings indicate that factors such as staff, users, systems, technology, and information systems contribute to waste resulting from delays in the registration fee revenue recognition process. The study proposes guidelines to reduce waste, leading to an average reduction in processing time from 43 to only 32 days (standard was 30 days), representing a decrease of 25.58 percent. The results of this research that operational efficiency, staff capability, user engagement, process simplification, and technological enhancement significantly impact the efficiency of the revenue recognition process. The proposed strategies, supported by the tree diagram and how-how analysis, demonstrate a substantial improvement in reducing process time, thus enhancing overall efficiency and user satisfaction.


Keywords:Waste, Delay, Registration fee, Revenue recognition process, Public university