Public Services and Community Satisfaction East Kolaka District, Indonesia
Adrian Tawai, La Ode Arsad Sani, Salahuddin,
Ramadhan Tosepu, Asrul Sani, Muhammad Amrullah Pagala,
Deki Zulkarnain, La Ode Muh. Munadi
Public services organized by the government must be more serious by prioritizing the principles of fast, precise, and inexpensive not to create a new impression. The study analyzes community satisfaction with public services at the Health Office, Population and Civil Registry Office, Education, and Culture Office, Food Crops and Livestock Office, Plantation, and Horticulture Office, and Public Works and Spatial Planning Office. The study was carried out in East Kolaka Regency from August 2022-February 2023, with the location of the study being determined by purposive sampling with the consideration that East Kolaka Regency is the region with the highest number of corruption cases of regional officials in Southeast Sulawesi. Determining the sub-district area as the survey location used stratified random sampling based on the number of residents in the high, medium, and low categories. In contrast, the researcher used the snowball sampling technique to determine the respondents for the study, with a target of 120 respondents for each sub-district. The results of the survey and identification were analyzed descriptively to describe the phenomena that occurred at the study site. The findings showed that the Health Office scored 72.130, the Population and Civil Registry Office 74.722, the Education and Culture Office 76.829, the Food Crops and Livestock Office 77.593, the Plantation and Horticulture Office 80.367, and the Public Works and Spatial Planning Office 74.838. The study can be concluded that the level of community satisfaction in East Kolaka Regency is in a good category. The findings illustrate that good service to the community in East Kolaka Regency can be the basis or benchmark for public service delivery, ultimately having implications for community welfare.
Keywords: Satisfaction, Public service, East Kolaka
